Only applications made via the below link will be accepted, no indeed or email applications will be considered.
Vantage Debt Management was established to make it easy for South Africans in debt to understand and improve their financial circumstances. VDM is looking for hungry, energetic, and positive individuals to join its growing team. Be a part of a young and exciting company in the financial services industry. If you are keen to make a positive difference in people's lives and grow your finance career at the same time this is the opportunity for you.
Job Title and Overview:
Role: Marketing Support Consultant
Marketing Support:
Monitor and manage social media channels such as Facebook & Instagram.
Replying to comments on Facebook.
Responsible for Onboarding Clients (Webchat, WhatsApp & Facebook Messenger).
Responsible for creating and assigning new leads from communication channels, Facebook & WhatsApp, to the Onboarding Team.
Responsible for actioning replies from bulk SMS/Email campaigns we run and forwarding to the correct department.
Additional Assistance:
Provide exceptional support to our clients, addressing inquiries to the Client Success Group Department received via WhatsApp, Facebook Messenger and/or conversations box.
Responsible for Onboarding team group email address (Respond / Forward emails, escalate queries, SMS management and communication to the relevant consultant or department).
Responsible for assigning Onboarding assessments to consultants.
Responsible for managing unassigned messages in the Onboarding WhatsApp conversation box.
Responsible for Internal Referrals (Ensuring they are loaded correctly, sending out communication to clients and obtaining reviews).
Experience & Requirements:
Experience in using Facebook Business Suite.
Experience with Microsoft Word & Excel.
Excellent communication skills, both written and verbal.
Organized with the ability to manage multiple tasks.
The ability to work in a fast paced and ever-changing environment.
Based in Salt River, Cape Town
Job Type: Full-time
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