Market & Community Engagement Manager Location: Johannesburg, South Africa
Posted on: Today
Job Requisition ID: 2024-13873
About the Role The Market & Community Engagement Manager will be a new role working to support our GTM Experts and Account Managers. They will provide critical market expertise as well as ensuring the BD teams have the tools and information they need to deepen client engagement and drive adoption and usage of our key solutions. That market expertise, developed with the GTM data and market intelligence team, strategy, and product, will provide key insights on the competitive landscape, regulatory environment, and industry trends.
Additionally, they will play a key role in supporting strategic client meetings, community engagement, events, workshops, and National Member Groups (NMGs).
In addition to collecting the requirements of the BD teams, they will help to align community feedback back to product and strategy.
What you will do: Market Engagement: Support Business Development (BD) in the regions and sub-regions with local market knowledge to support more strategic engagement.
Voice of the customer: Engage with GTM Experts, Account Managers, and customers to support feedback loops to Product & Strategy.
Voice of Swift: Engage the market to share expertise and insights at conferences, events, and media.
Working with the regions to understand their local requirements. This will help us better identify where our wider team should focus its efforts when enhancing our narratives and use cases to drive client engagement, as well as when developing our content catalogue.
Community engagement: Supporting NMGs, FCC, Payments & Securities user groups.
Act as a single point of contact and center of expertise for the regions and specific domains.
Liaise with other divisions/departments, commercial team managers in order to provide a coordinated service and integrated offering.
Develop and maintain skills and knowledge.
Coach less experienced BD staff and share knowledge about market insights such as methodologies, customers, competitors, and regulation.
What you need to succeed: University degree or equivalent experience.
At least 7 years of experience in, or selling to the financial services market.
What we offer: We put you in control of your career.
We give you a competitive package.
We help you perform at your best.
We help you make a difference.
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone's voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status. About Us Swift doesn't stand still. We are constantly evolving and tirelessly innovating. Working at the intersection of finance and technology is a very exciting place to be right now.
Swift is transforming cross-border payments, making them faster and more transparent than ever before. We are the way the world moves value — every instant of every day, in almost every country.
We are proud that what we do has a critical impact on the global financial community and touches almost every aspect of the financial world. So, what you do at Swift has real impact too — an impact that matters every day. Which is why you matter to us.
Joining Swift gives you unparalleled exposure to knowledge, expertise, and technologies. If you have what it takes, you'll be able to take on different career paths and have the opportunity to work in teams, departments, and disciplines in countries around the world.
Swift is unique. There is no other organisation like ours in the world driving the long-term future of the financial ecosystem. You'll be surrounded by bright, customer-focused, and intellectually curious people in a collaborative, friendly, open, and inclusive environment.
At Swift, we are trusted every instant. Everything we do has an impact that matters. And as a member of our team, you are trusted to make your impact every day.
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