Manufacturing Plant Infrastructure & End User Support Specialist

MINIMUM QUALIFICATIONS Bachelors degree in Information Technology, Computer Science or similar qualification Technical infrastructure and networking qualifications/certifications experience with HPE Aruba equipment an advantage KEY DUTIES AND RESPONSIBILITIES Perform root cause analysis of major issues and prepare detailed incident reports Deploy hardware, software and services and participate in the acceptance process in coordination with internal corporate stakeholders and in compliance with corporate standards Participate in the management of corporate networks and data centres including LAN, WAN, Routers and Switches. Ensure the day-to-day support of users (software and hardware) and the resolution of incident, Implement changes in collaboration with Corporate Central IT. Escalate incidents to group level when issues cannot be resolved internally. Manage third party companies responsible for maintenance of resources (energy, air conditioning, inverter), security (protection of buildings, and technical installations) and any other ITC services Be the primary contact for interventions on the site's computer equipment and infrastructure, including outside of office hours, if necessary Apply corporate change management standards for interventions on the infrastructure, data centre and servers. Be responsible for IT security including firewalls and antivirus. Ensure the proper use of end-user equipment, in particular compliance with corporate rules and the installation of approved software Carry out periodic audits of workstations to verify that workstations are compliant Participate in the design and implementation of business continuity and disaster recovery plans