Manufacturing Plant Infrastructure, End User & Shopfloor Support Specialist

MINIMUM QUALIFICATIONS Bachelors degree in Information Technology, Computer Science or similar qualification EXPERIENCE 5 years of experience Integrating, implementing, and supporting MES and Shop Floor technology solutions, preferably at an Automotive OEM or Tier 1 supplier. 3 years of project management experience in implementing large, cross functional business and/or manufacturing IT solutions. KEY DUTIES AND RESPONSIBILITIES Perform root cause analysis of major issues and prepare detailed incident reports Deploy hardware, software and services and participate in the acceptance process in coordination with internal corporate stakeholders and in compliance with corporate standards Ensure the day-to-day support of users (software and hardware) and the resolution of incident, Implement changes in collaboration with Corporate Central IT. Escalate incidents to group level when issues cannot be resolved internally. Manage third party companies responsible for maintenance of resources (energy, air conditioning, inverter), security (protection of buildings, and technical installations) and any other ICT services Be the primary contact for interventions on the site's computer equipment and infrastructure, including outside of office hours, if necessary Apply corporate change management standards for interventions on the infrastructure, data centre and servers. Carry out periodic audits of workstations to verify that workstations are compliant Participate in the design and implementation of business continuity and disaster recovery plans