Job Description PLEASE DON'T APPLY IF YOU DON'T READ, WRITE AND SPEAK MANDARIN AND HAVE TRAVEL AND TOURISM EXPERIENCE Our client is a leading travel management business with a worldwide presence that specializes in three main areas: inbound and outbound leisure travel, inbound and outbound incentive travel, and inbound and outbound sports tourism.
My client prioritizes its employees and offers various benefits, including medical aid, provident fund, risk benefits, employee wellness programs, fitness offerings, and incentivized earning models.
They also have an in-house canteen, tBucks reward system, learning and development opportunities, educational trips, a hybrid working environment, an open-door policy with leadership, and mentorship programs.
KEY RESPONSIBILITIES Assess client needs in terms of special interests, special needs, and affordability/budget Quoting of all services requested by clients within the required turnaround time Reservations of all services requested by clients Acknowledge receipt of written requests received from agents Respond to written requests and provide written confirmations Opening of client files according to my client standards Loading reservations on Tourplan Ensure confirmation of services with suppliers Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines, and conditions of reservations Arrange Meet and Greets as required Documentation Management of all Reservations: Itinerary planning and layout Compile travel packs for clients Vouchers Rooming lists Filing Ensure that clients invoiced for all services and invoices provided to clients timeously Manage payments and Account queries Book tour guides services as required Ensure that the best rates are always negotiated and secured with the preferred supplier Here are the tasks involved in our client servicing: Evaluate client needs in terms of special interests, special needs, and budgetary constraints Provide quotes for requested services within the required turnaround time Reserve all requested services for clients Confirm receipt of agents' written requests Reply to said requests and furnish written confirmations Establish client files in line with clients regulations Enter reservations into Tourplan Ensure suppliers confirm services Keep agents updated on reservations, deadlines, payment requirements, and reservation conditions Make Meet and Greet arrangements as necessary Manage documentation for all reservations: Develop itinerary plans and layouts Compile travel packs for clients Create vouchers Prepare rooming lists Filing Invoice clients for all services and provide prompt invoicing Handle payments and account inquiries Book tour guide services as needed Secure the most favorable rates with our preferred suppliers Requirements Matric / Grade 12 Travel & Tourism qualification would be preferable EXPERIENCE A total of three years of professional experience handling group and series bookings in the tourism sector.
REQUIRED SKILLS Proficiency in written and spoken Mandarin Ability to comprehend complex and detailed group costing and itineraries Preferably skilled in Tourplan and its execution Familiarity with group bookings, quotations, and costings Proficiency in negotiating with suppliers for availability and rates Understanding of customers' needs and products Excellent knowledge of South African and regional geography A strong product and logistical knowledge
