Manager, Wfm, Analytics

Business Segment: Personal & Private Banking
To provide an insights and analytics function for all customer, Call, Email, Chat and transactional matters as input into special projects and general workforce management matters within the Voice Branch.
QualificationsBusiness Commerce Degree5-7 years previous experience and knowledge in Management Information reporting and data analysis to help guide on explaining what has happened and why it has happened.Additional InformationDeveloping StrategiesEmpowering IndividualsGenerating IdeasMaking DecisionsProducing OutputPursuing GoalsShowing ComposureTaking ActionBusiness Acumen (Audit)Product Knowledge (Consumer Banking)Product Related Systems (Consumer Banking)
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