Manager, Wfm, Analytics

Business Segment: Personal & Private Banking To provide an insights and analytics function for all customer, Call, Email, Chat and transactional matters as input into special projects and general workforce management matters within the Voice Branch.
Qualifications Business Commerce Degree 5-7 years previous experience and knowledge in Management Information reporting and data analysis to help guide on explaining what has happened and why it has happened.
Additional Information Developing Strategies Empowering Individuals Generating Ideas Making Decisions Producing Output Pursuing Goals Showing Composure Taking Action Business Acumen (Audit) Product Knowledge (Consumer Banking) Product Related Systems (Consumer Banking) #J-18808-Ljbffr