Business unit, Department, Reporting Business Unit Operate Department Managed Services Cloud Job grade/level M5 Core Description The role involves identifying operational milestones to achieve objectives, fostering relationships with customers and OEM partners to enhance market position, and ensuring a customer-centric approach to improve the overall experience.
This includes overseeing service delivery to meet high-quality standards, managing technology processes while mitigating risks and ensuring compliance with SLAs, and assisting in budget management to achieve revenue and cost targets Key Deliverables / Primary Functions • Contribute towards the development of the strategic plan including the identification of operational milestones that drive the company to achieve its strategic objectives.
• Collaborate and facilitate relationships with customers and OEM partners, with the aim of supporting market dominance.
• Ensure a customer and sales orientated mind-set is implemented.
Drive customer experience improvement.
• Take overall responsibility for the delivery of IS service functions and ensure that the services managed are implemented and deployed to high levels of quality, standards and operability as defined within negotiated and agreed contractual agreements with client and underpinning contracts with OEM partners in conjunction with the competency managers.
• Manage end-to-end technology processes, including the identification and mitigation of operational risk and compliance with the respective SLA's.
• Assist in manage and monitor the annual budget and forecasts within defined guidelines, directing and coordinating activities to achieve revenue and cost containment targets.
• Lead and promote a culture of performance excellence, employee engagement, innovation and transformation.
• Understanding of OEM products, service offerings and KPI'S.
• Achieve and maintain required Engineer Certifications as per OEM requirements.
Core Functional Skills & Capabilities Infrastructure Deployment Relationship Building Business Management Risk Management OEM /service offering requirements Core Behavioural Competencies Job Match Creating & Innovating Leading and supervising Working with people Adhering to principles and values Applying expertise & Technology Minimum Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology NQF 4: Grade 12 National Diploma Additional Education -Preferred /Advantage Experience 5 years' experience with data centre infrastructure and OEM involvement Or 7 years' experience with data centre infrastructure and OEM involvement Certifications ESX VCP Infrastructure Virtualization Technical Post-Sales Accreditation: Assessment Fundamentals VEEAM Dell Storage Systems Professional Memberships in Relevant Industry Level of Engagement & Span of Control Special Requirements / Employment Condition Valid Drivers license Workplace / Physical Requirements Client Roaming Billable Revenue Generating