Manager, Software Engineering SupportDepartment: Development - Software Development
Employment Type: Permanent - Full Time
Location: South Africa
DescriptionLocation: Cape Town, South Africa
Why Confluence? Over the past several years we have undergone a great deal of positive change and growth to become the company we are today. Our global footprint now spans multiple countries, giving our employees the opportunity to get exposure to other countries and cultures. And it stands to reason that none of this would have been possible without the hundreds of hard-working employees who work at Confluence.
More about the role & teamAs the Manager of Software Engineering Support, you will lead the global operational execution and manage the operations team for our SaaS performance and risk product, Revolution. The ideal candidate will have a strong background in SaaS operations, financial management, and team leadership, with a proven track record of scaling products and optimizing operational efficiencies of web-based SaaS product.
Responsibilities include:
· Manage the acquisition, ingestion, and monitoring of market and client data for daily processing.
· Investigate and resolve both internal and external data-related inquiries.
· Identify process improvements and streamline workflows
· Work with development to enhance monitoring dashboards and automation of alerts
· Monitoring Revolution processes, IT resource usage and the time it takes to process each client's portfolios.
· Resolve issues as they come up including working with client service to effectively communicate with clients.
· Review and update KPIs for Revolution operations
· Measure the efficacy of the Rev Ops Group over time: number of incidences requiring intervention per quarter, number of incidences where clients did not have up-to-date reports available, etc.
· Identify candidate enhancements to the product development / identify bugs and resolutions
· Proactively address deficiencies and respond to customer concerns in a timely manner.
· Stay informed of industry best practices and emerging trends in operations and integrate them as appropriate.
What skills and experience do I need to succeed?· Bachelor's degree or higher in Business Administration, Operations Management, or a related field. Investment management industry experience is preferred.
· Minimum 8 years' experience in operations management, preferably in the SaaS or financial analytics sector.
· High initiative and motivational leadership skills as part of a matrix-run organization
· Strong communication skills for cross-functional transparency across the organization.
· Demonstrated ability to lead and scale operations in a fast-paced, technology-driven environment.
· Problem-solving skills, from data analysis to executing effective solutions.
· Excellent attention to detail.
· Proficient in data analysis and performance metrics to drive operational decisions.
Technical skills:
· SQL SERVER ( t-sql, stored procs, query writing and performance troubleshooting) is required. · Some cloud exposure - AWS or Azure
· System performance Monitoring skills – analyzing logs, Creating Dashboards / Alerts (Datadog/Sumo etc)
· Understand System Security Principles, Encryption, Access controls, Patch management.
· Good problem solving / investigation skills with an analytical mind.
· Domain Knowledge will be very useful.
What do we offer?Confluence offers generous benefit packages for team members. As a growing, global organization, we are always looking for ways to ensure that our employees can access benefits that matter to them and their families. This includes:
Generous Time Off packages including additional half days with each public holiday in your location.
Global Career Development opportunities
Social Events Referral Bonus scheme - Upto $3,000 per successful referral
Plus many more! More about the Location We offer flexible working options for all employees.
#LI-Remote, #LI-Hybrid, #LI-Onsite Values We look for people who align with our 4 values.
Integrity Face reality with honesty, courage and accountability
Imagination Deal creatively with challenges and envision what the world could be
Discipline Build good habits into reflexes which become a part of our life
Service Committed to the success of others
If you would like to find out more about a Career at Confluence, please apply today.
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