Job Function To manage the processes, teams and resources accountable for security services at a transport and warehousing business premises contributing to operational effectiveness, client/customer satisfaction, reduced risk, profitability and compliance to relevant policies and regulatory requirements.
Key Performance Areas: Define standard operating procedures and implement and manage end to end processes.Monitor and report on progress against operational plans and adjust where required.Formulate a plan which includes milestones and priorities to deliver on operational objectives.Plan, manage and monitor initiatives to ensure customer service excellence.Assess security service providers.Identify risk of loss and make preventive recommendations.Maintain and monitor security and loss prevention equipment.Perform and report on loss or possible loss investigations.Implement and manage workforce planning, recruitment, learning and development, performance management, reward and recognition and employee relations to ensure an optimal working environment.Create an engaging, enabling and productive work climate aligned to the employee value proposition by demonstrating leadership through personal commitment to organisational values.Manage operational risk and risk mitigation initiatives.Manage, monitor and report on budget variances to maximise financial performance.Manage insurance claim processes.Liaise with insurance companies.Qualifications Required: Honours degree (NQF Level 8).Experience and Skills Required: Up to 8 years of experience in a similar environment with at least 5 years operational leadership or specialist experience.Proficient budgeting and cost management knowledge and/or skill.Proficient business and operations management knowledge and/or skill.Proficient loss control knowledge and/or skill.Proficient people management and development knowledge and/or skill.Proficient safety and security management knowledge and/or skill.Proficient labour relations procedures knowledge and/or skill.Seasoned reaction and recovery investigative knowledge and/or skill.EEO Statement DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion, or belief.
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