Manager, Product Sales Support Repairs

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
JOB TITLE: SENIOR PRODUCT SALES SUPPORT MANAGER: REPAIRS - SOUTH AFRICA We are seeking a Senior Product Sales Support Manager: Repairs to be based in South Africa, to join our Repairs Team. The successful candidate must be able to effectively work with multiple stakeholders to support and promote Metso's professional services products/offerings. This includes supporting complex service exchange cases, promoting productized repair offerings, presenting to internal and external 'customers', and developing compelling customer value propositions that will boost sales and profitability growth for the Repairs product group.
The Repairs Product Group is responsible for the Repairs business in Metso. Metso operates a network of Service Centres that are capable of performing repairs and refurbishments on Metso equipment as well as 3rd party equipment. All our repair and service activities are designed to maximize the productivity, safety and reliability of our customers' equipment.
In this position, you will report to Director, Product Management & Sales Support, Repairs.
TEAM YOU BELONG TO You will join the Repairs Team and work closely with internal and external stakeholders, such as Site Account Managers, Sales Commercial Support Product Management, Product Engineering, Commercial Support, Suppliers and Sub-Contractors, Clients and Site Staff.WHAT YOU WILL DO Responsible for providing product sales support, within defined geographical region, with a focus on Repairs product.Responsible for promoting and driving Repair service exchange offerings, alongside Market Area sales.Responsible for supporting complex or tailored service exchange sales cases, which may include additional professional services elements.Responsible for promoting and supporting productized repairs by presenting offerings to customers and/or Market Area sales teams.Responsible for driving Repair pricing excellence through Market Area service centres.Responsible for supporting Repairs product launches.Responsible for supporting product/sales campaigns and growth programs.Acts as the intermediary for Market Area Sales and Professional Services product management.Responsible for the value argumentation, value proposition and win plan for cases and overall, for the PSE/Repairs portfolio.Ensures timely progress of the sales case from lead to proposal and negotiations; Ensures profitability of the sales cases and the business segment.Understands the market, competition and the industry best practices for labour related services and ensures that sales cases are built accordingly.Coaches and trains Market Area sales, Technical Sales Support and PSE/Repair proposal teams in offering and ways to sell.WHO YOU ARE Matric (Grade 12).Degree in Engineering, or related discipline preferred.Minimum 5-7 years in a sales related role, preferably related to Mining or Aggregates industries or in a field service or repair centre environment.Minimum 5-7 years in a technical support related role.Customer-oriented mindset with an understanding of customer needs & typical maintenance practices.Prior experience presenting to customers and maintaining customer relationships.Commercial & financial acumen, "deal engineering" skills, ability to craft compelling value propositions.Strong written and oral communication skills.Planning and coordination skills and the ability to effectively work with multiple stakeholders across different time zones.Ability to read and comprehend technical specifications and engineering drawings preferred.WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE? Ability to understand and implement business line strategy including pricing, margin levels, profitability, and utilization.Strong sense of business ownership demonstrated through effective communication and leadership.Must have good knowledge of the broad range of Metso equipment such as crushers, grinding mills, pyro equipment, bulk handling equipment, screens, process equipment, pumps, filters, flotation equipment, thickeners, couriers, automation, etc.Solid knowledge base in services and aftermarket business, the mining and construction industry and its customers.Must be able to read and understand basic prints/drawings to ensure accuracy of work performed.Strong decision-making ability while negotiating commercial and technical items with customers and suppliers, both to win new work and to resolve disagreements.High sense of urgency and the ability to develop action plans and meet deadlines.Strong customer service / customer satisfaction capabilities.Strong motivational and leadership skills, and able to work effectively in a team environment.Willingness to actively engage in problem solving opportunities.A high level of computer skills is essential including Excel, Word, PowerPoint, and Outlook email applications. Experience within SAP is helpful.Highly motivated individual with the ability to work under pressure and meet deadlines.Capable of effectively and accurately working on several projects at one time, organizing and prioritizing tasks, and working in a fast-paced environment.Travel Requirement – Up to 50% travelling, including international travel.WHAT'S IN IT FOR YOU An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.Compensation and rewards - Global incentive program tied to business and performance targets.Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.Want to rise above the possible with us?
Go to our website www.metso.com, click on careers and start your application.Go to PeoplePoint, click on careers and start your application.Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability. Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change. Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial

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