Manager, Process Automation And Contact Management

Manager, Process Automation and Contact Management Job Overview Business Segment: Business & Commercial Banking
Location: ZA, GP, Johannesburg, Simmonds Street 3
To identify, analyse, design and execute automation and continuous improvement opportunities across a dedicated Business Line / Corporate Function in order to realise effective and measurable benefits through improved and automated processes. Lead the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management in order to achieve maximum output and effectiveness of solutions.
Qualifications Qualification Information Technology Degree or National Banking CertificateExperience 3-4 years experience in business analysis, process flow and business process improvementAdditional Information Generating IdeasExploring PossibilitiesAdopting Practical ApproachesExamining InformationDocumenting FactsDevelopmentData Analysis and IT Knowledge
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