Minimum Qualifications and Experience BCur Nursing Degree / Diploma in General NursingBTech Certificate in Occupational Health Nursing Business Management qualification advantageousDispensing LicenseCurrent South African Nursing Council (SANC) registration mandatoryExpert knowledge of the, Mine Health and Safety Act Occupational Health and Safety Act (OHS Act) Occupational Health and Safety Management Systems and ISO / IEC 17020-201Certificate in audiometry, spirometry, and vision screening Computer proficiencyMinimum of 3+ years experience in Occupational HealthMinimum Job Requirements Routinely inspect the clinic to ensure compliance with protocols, security, safe patient environment, policies, procedures and the Groups patient care standardsInform and educate clients, patients and other clinic users about the Groups complaints procedure and "The Voice" patient experience platformParticipate in multi-disciplinary team meetings, review, discuss and co-ordinate best approach to overall patient careBuild mutually beneficial relationships with doctors and other professionals in terms of meeting the needs of patients and enhancing patient careCollaborate with the Nursing fraternity within the Group to identify and implement actions to improve service quality and problem resolution within the unitReport, analyse and manage customer relations in the Clinic including feedback on patient experience and satisfaction and implement improvement opportunitiesContribute to a culture of internal and external customer service excellence, which builds positive relationships and provides opportunities for feedback and exceptional service Implement processes which build customer service delivery excellence and encourages others to provide exceptional service Provide awareness and education on matters related to Occupational Health, e.g., legislation, health hazards / risk control, safety and health Coordinate monitor and supervise the performance of direct reportsMonitor costs or expenses within approved budget to achieve cost efficiencies and reduce wasteCompile and report on operational information to feed into management decisions and support the Clinics goals