Stay safe online. Now more than ever it's important to be cybersafe. See Santam's tips to help you stay safe online. Learn more.Santam's Merit Claims division has a position available for Manager: Merit Motor Claims. This position will be based in Cape Town and will report to the National Manager: Merit Motor Claims.PURPOSEThe purpose of the role will be to manage the team of Motor Merit Field Assessors responsible for investigation component of suspicious and potential fraudulent claims. Ensuring that all flagged and segmented Motor Claims are comprehensively investigated to achieve conclusive results and co-ordinating all claims investigation efforts and all other relevant stakeholders e.g. Forensic Services, Insurance Crime Bureau (SAICB).JOB DESCRIPTIONManages and leads a team of Merit Claims AssessorsEnsure on-going development of resource by mentoring, guidance and both formal and informal training.Ensuring effective management of high quality standards.Reporting on effective management of claims.Drive customer centricity in line with the Santam way.Prioritise, allocate, manage and monitor investigation of high merit risk claims.Effective merit claims investigation of appropriate quality.Consultation with clients, Third parties, Business and Business Partners on a continuous basis.QUALIFICATIONS AND EXPERIENCEMatric/Grade 12Degree in Legal or Forensic Qualification will be advantageousAdvanced knowledge of short term insurance industryRelevant experience in the investigation of fraudulent claimsManagement experience in a similar environment.SKILLSComputer Literate (MS Office Package)Excellent communication skills (verbal & written)Negotiating skillsStrong interviewing skills, capacity to influence and win confidenceProject management skills (delegation, monitoring)Strong people management skillsInterpersonal skills (work in a team or independently)Problem solving abilities & abilities to make decisionsStrong analytical abilities and evaluate trends objectivelyConflict management skillsABOUT THE COMPANYSantam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business, so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.
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