Duties & Responsibilities:Leadership- Lead, mentor, and manage a team of QA engineers, fostering a collaborative and high-performance work environment.- Provide coaching and guidance on automation best practices, helping team members improve their skills and knowledge.- Lead, mentor, and develop the QA team, fostering a culture of continuous learning and improvement.- Conduct performance evaluations, set clear objectives, and provide regular feedback to team members.- Identify training needs and provide opportunities for professional growth and skill enhancements- Manage the workload, schedule, and resource allocation of the QA team to ensure timely delivery of testing tasks and projects.- Conduct regular performance reviews, set objectives, and identify professional development opportunities for team members.- Prioritize the use of QA team members and other resources with the required skills and competencies for the achievement of business goals.- Provides leadership in the recommended resolution and/or escalation of issues that may impact QA team deliverables.- Ensures timeous delivery of QA team deliverables.- Identify training needs and provide opportunities for professional growth and skill enhancements.- Develop and build a community practice that supports a culture of learning and knowledge sharing and improvement opportunities.- Ensure alignment to frameworks, practices, processes, risk management to minimize and prevent any audit findings in respect of the function and projects executed.- Builds and maintains relationships with senior leadership and key stakeholders, and acts as a trusted advisorQuality Assurance Processes:- Create and maintain QA Framework.- Management Reporting on QA Initiatives.- Ensuring all QA practices, documentation and artefacts delivered are at an industry and organizational standard.- Oversee the end-to-end QA process, including test planning, execution, defect tracking, and reporting.- Define and implement QA metrics and KPIs to monitor and report on the quality and effectiveness of testing efforts.- Drive continuous improvement initiatives within the QA department, identifying areas for process optimization and automation.- Ensure compliance with industry standards, best practices, and regulatory requirements in all QA activities.- Lead the design, development, and maintenance of robust, scalable, and efficient automated test frameworks.- Identify opportunities for automation within the testing process and drive the adoption of automation tools and practices across the QA team.- Evaluate, select, and implement appropriate automation tools and technologies to enhance testing efficiency.Stakeholder Management- Collaborate with stakeholders to improve QA team delivery.- Provide feedback to Senior Management as required.- Share lessons learned and best practices across various initiatives.- Engage with vendors and suppliers for the planning, designing and implementation of information services applications- Act as the primary escalation point of contact for all QA-related activities.- Work closely with project managers, development manager and development teams to ensure that quality is built into the product from the beginning.- Collaborate with operations teams to ensure the smooth deployment of automated tests.- Facilitate cross-functional communication and collaboration to align QA efforts with overall project goals.Formal Education:- Bachelors degree/Diploma in computer science, Software Engineering, or a related field - Certification in QA or test automation (e.g., ISTQB, Certified Agile Tester).- Certificate in Automation Testing.Experience:- Minimum 10 years of experience as a Software Tester.- 2 3 years of direct management of a Quality Assurance team.- Insurance experience will be an advantage- Minimum 5 years experience in automated software testing.- 3 years experience of having designed and implemented test frameworks and enhancing existing test processes- 3 5 years experience on driving test strategy, detailed test plan, test cases design, test data management and full-cycle execution management.- 3 years experience with cloud-based testing environments (e.g., AWS, Azure)