At Liberty, we employ more than 6,000 people across 7 businesses in 18 African countries. Every day, our employees grow their knowledge by working with diverse groups of people who specialize in a wide range of skills across insurance, asset management, investment, and health products. We continually seek to engage, develop, recognize, and reward the people who make our business great.
As an IT Operations Manager, your main role is to manage the delivery of ongoing service improvement activities within the 24x7 IT Operations and identify opportunities to improve the performance of services to deliver enhanced value to the business.
This is an on-site position.
Key ResponsibilitiesLead and monitor the team to execute a high standard of service and process adherence to ensure superior service delivery and quality of work.Use practical knowledge and theoretical guidelines to diagnose area of specialization problems and generate workable solutions.Engage with the different IT disciplines to improve service delivery and maintain close relationships with Business and Technology Teams.Provide specialist expertise and advice to internal/external customers that builds strong relationships and creates a favorable impression aligned to Treating the Customer Fairly (TCF) principles.Appreciate and understand the technical strengths and weaknesses of the team to delegate work appropriately to the right people.Comply with risk and governance policies, implement and provide subject matter input to the development of related processes applicable to the area of specialization.3 - 5 years' experience in a similar environment, of which 1 - 2 years at a specialist level.3 - 5 years' experience within a mainframe and Control-M environment.3 - 5 years of management experience.Basic understanding of Linux, Solaris, Oracle, and SQL.SharePoint 365 knowledge, editing sites and working with SharePoint lists, deriving reports from SharePoint.Managing staff and KPI management which includes training programs and long-term goals for the team.Understanding of Monitoring dashboards, troubleshooting alerts. Added advantage would be tools like Check_MK and Dynatrace.Good understanding of change management processes following the ITIL framework and SAFe and agility methodology and concepts.Minimum QualificationsBachelor's Degrees and Advanced Diplomas in Business, Commerce, Information Technology, and Management Studies.Skilled in IT Operations.Skilled in Agile methodology.Professional Cloud Service Manager Certification.ITIL framework.Liberty Group Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998 and the group's Transformation Strategy, preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the organization. The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Liberty Group Limited - an Authorised Financial Services Provider in terms of the FAIS Act (Licence no 2409)
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