We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above finalize your application by clicking apply belowWe appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.Who We AreWe are a bank, but we're much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience.Why choose UsAt Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. Our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings.About the roleAs the Manager: Funeral Insurance Claims, you will oversee funeral claims processing, ensuring operational efficiency and regulatory compliance. Extensive experience in long-term and funeral insurance is essential, with a strong focus on the Policyholder Protection Rules (PPR) Rule 2A and Rule 17. Your role involves leading a team, optimizing claims processes, and ensuring fair, efficient outcomes that meet industry standards.What you will be doing:To manage the Funeral function and team:To innovate and drive the assessment of funeral related ClaimsSo that all funeral related claims are assessed effectively and efficiently by the team, ensuring optimal management of the function and businessKey Performance Areas:General management of the medical claims processing and disputes functionOperational management and deliveryProduct development and innovationPeople / Team ManagementRelationship and stakeholder ManagementMinimum:8+ years' experience in insurance, banking or financial servicesIncluding at least 3 years' experience of funeral insurance claims assessmentAt least 2 years' experience leading or managing a team in a mid to senior roleQualifications (Minimum)Relevant Tertiary QualificationQualifications (Ideal or Preferred)Honours Degree in Business Management or LawKnowledgeMinimum:Life insurance industry, products, processesPeople/team management practices and principlesBusiness and commercial awareness and thinkingGeneral operations management practices and principlesPlanning and organisingChange management and business communicationsIdeal:Medical and vocational knowledge that can be applied in an insurance settingProject management methodologySkillsAttention to DetailCommunications SkillsComputer Literacy (MS Word, MS Excel, MS Outlook)Interpersonal & Relationship management SkillsCare and passion for our people (Departmental Contributor)Earn and extend trust (Departmental Contributor)Simplify and make it easy (Departmental Contributor)Lead with the "Why" (Departmental Contributor)Attract and relentlessly develop people (Departmental Contributor)Make decisions - faster and smarter (Departmental Contributor)Inspire optimism and persistence (Departmental Contributor)Conditions of EmploymentClear criminal and credit recordCapitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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