Manager: Field Service
Division: Weir Minerals South Africa
Location: Middelburg
Customer Site/ Service Center
Purpose of Role:
To manage all site maintenance and service-related duties on Customer's Sites. Ensure adherence to service contracts. Provide customer with value-add solutions. Reduce TCO to ensure increased share of wallet.
Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It's a big challenge – but it is exciting.
An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.
Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual's contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.
Key Responsibilities:
Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture. Operate machines / equipment in accordance with safe work instructions. Adhere to safety and housekeeping as per company procedures and OHS Act requirements including its associated regulations.
Team Management: Supervising and training field service personnel, ensuring they have the necessary skills and knowledge to perform their tasks.
Scheduling and Coordination: Planning and overseeing the scheduling of field service activities, including installations, maintenance, and troubleshooting.
Customer Service: Ensuring high levels of customer satisfaction by addressing and resolving customer issues promptly.
Performance Monitoring: Reviewing service reports and monitoring performance to enhance service delivery.
Job Knowledge/Education and Qualifications:
Bachelor's degree (mechanical / process) and five to eight years related experience. Valid Driver's license.
Computer literate- Microsoft (Excel / Word / Powerpoint); ERP Software; Q-Pulse; E-Proc.
Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
Ability to work with mathematical concepts, and fundamentals of plane and solid geometry and trigonometry.
Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir's technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.
Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate.
#J-18808-Ljbffr
