ROLE SUMMARY: As an Employee Relations Manager in South Africa, you will play a pivotal role in fostering a healthy and engaging work environment. This position requires a proactive leader with deep expertise in employee relations, capable of driving excellence, focus, and collaboration across our teams.
POSITION DETAILS: Responsibilities / Accountabilities, communication and working relationships:
Deliver Exceptional Employee Relations Support: Take full ownership of providing expert employee relations services, including performance coaching, counseling, and guiding disciplinary actions. Manage employee separations and lead investigations into complex HR issues, ensuring timely resolution of concerns, complaints, and disputes. Respond effectively to agency charges and contribute to the drafting and advising of HR policies. Ensure Program Excellence: Be accountable for maintaining the quality and effectiveness of assigned employee relations programs and processes, ensuring they align with organizational standards. Document Investigations Thoroughly: Prepare comprehensive investigative documentation, including detailed interview notes and reports, to ensure accuracy and accountability in all investigations. Manage Cases Proactively: Use the case management system to diligently manage and track cases from intake to resolution, ensuring timely and effective outcomes. Foster Cross-Functional Collaboration: Collaborate effectively across departments to achieve the goals of the Company and the Employee Relations team, taking responsibility for fostering a cooperative work environment. Lead Investigative Partnerships: Partner with relevant control functions to conduct investigations and determine outcomes, ensuring accountability and integrity in all processes. Drive Process Improvements: Identify opportunities for process enhancements and efficiencies, taking initiative to implement changes that support superior employee relations. Leverage Data for Continuous Improvement: Utilize data and metrics proactively to inform and refine policies, processes, and training, enhancing employee education and engagement. Stay Ahead of Industry Trends: Actively scan the external environment for regulations, best practices, and trends, using this information to drive continuous improvement actions within the organization. Liaise with Internal Stakeholders: Make informed recommendations and liaise effectively with operations and HR teams to ensure alignment and continuous improvement.Uphold Integrity: Act with the highest level of integrity in all actions and decisions, ensuring trust and accountability within the organization.
PERFORMANCE MEASURES/ SUCCESS CRITERIA Effective resolution of employee relations issues. Timely and accurate documentation and reporting. Successful implementation of process improvements. Collaboration and alignment with company goals. Maintenance of high standards of integrity and compliance. QUALIFICATIONS & EXPERIENCE Master's degree required: HR, Business, Law or other related subject area. 5or more years of experience in employee relations and investigations. Experience in conducting complex investigations amongst salaried employees. Experience in a global company is advantageous. Proven ability to manage multiple priorities and deliver results. KNOWLEDGE, SKILLS & ABILITIES (KSA):
Strong investigative and problem-solving skills. Excellent communication and collaboration abilities. Ability to work in a fast-paced, dynamic environment. Creative thinking and resilience. Empathy and passion for employee advocacy.
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