Manager Customer Service Centre

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
At Volvo Trucks you will contribute to the transformation of our company, the transport industry and society at large. You will:
The Main Purpose of the Job is to manage and oversee the entire in- and outbound supply chain to support Volvo Group of companies in an optimal and efficient way. To establish and maintain a competitive business offer to the brands supported, tailored to their respective needs.
Reporting: This position reports to the Director Distribution Centre Johannesburg.
Job Objectives: Responsible for efficient and effective supply chain deliverables for all brands within the Volvo Group of Companies.Manage, maintain and improve KPI results consistently above target for the respective brands whilst highlighting and acting on deviations recorded.Driving wholesale development with the respective brands, highlighting changes in parts volume, ordering trends and dealer behavior to support marketing initiatives and directives.Benchmark best practices to the region (Lyon, Middle East Africa (LMEA)) and market competitors in terms of service offering and alignment with local market needs.Manage Inbound Supply chain coordination from 6 international warehouses to secure most efficient and cost effective solutions.Appoint and manage Service Providers according to the scope and need of the business, tailored to the respective brands.Manage landside costs operations and service level agreements against SOP's.Manage 5 direct reports in 4 silo's namely Account management (Order handling), procurement , Imports/Exports and customs.Maintain best practice methodologies within Service Market Logistics services relating to delivery precision in and outbound.Oversee discrepancy ratio's and reverse logistics for both Central warehouses and dealer network.Manage outbound cost in line with transport savings directives.Manage local purchases in line with movement and refill principles.Responsible for supporting countries in Sub Sahara, North and West Africa and surrounding islands.Support strategic focus on Africa growth and expansion.Conduct business case studies and recommend flows into Africa and surrounds based on volume, units in operation and market intelligenceSupport dealer expansion in line with Market company directives.Participate and contribute to LMEA Best practice teams and strategic initiativesEstablish and implement yearly business offer/KPIs to brands jointly with the market companies.Ensure legal and Compliance to all Volvo directives.Review Strategic focus area's and performance indicators monthly with Market companies.Conduct monthly International feedback meetings with counterparts and within LMEADeliver reporting and support function needs to Market Company.Deliver business critical input and recommendations on market trends and seasonality and operational efficiency.Implement Digitalization and automation of Service Centre functions reducing manual waste.Lead teams in accordance with the Volvo Group Values and leadership principles.Develop strong continuous improvement and Lean culture using VPS ( Volvo Performance System) methodologies.Take full responsibility for the WH Operatiing system VIPS ( Key User).
Who are you?Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:
Qualification & Job Experience: Degree in Supply Chain Management.5 - 10 years' experience as a Supply Chain Manager.Job Knowledge: General Supply Chain Management.Truck industry knowledge.Dealer operational knowledge. Job Related Skills: Leadership.Change management.Business Case and Project management.Decision making.Interpersonal Skills (International).Operational efficiency and best practices.Planning and organizing.Multi brand coordination.Coaching skill.Applying Expertise and Technology.Analyzing.Planning and Organizing.Entrepreneurial and Commercial Thinking.Persuading and influencing.Deciding and Initiating Action.Presenting and Communicating Information.Relating and Networking.Coping with Pressures and Setbacks.Creating and Innovating.Short listed candidates must complete and sign personal verification permission, consent and indemnity declarations, to inter alia perform reference, criminal, credit, qualification, vetting process (if applicable to position) and any other checks deemed necessary. Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disability to apply. Last Application Date: 18 December 2024.
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Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.
Group Trucks Operations encompasses all production of the Group's manufacturing of Volvo, Renault and Mack trucks, as well as engines and transmissions. We also orchestrate the spare parts distribution for Volvo Group's customers globally and design, operate and optimize logistics and supply chains for all brands. We count 30,000 employees at 30 plants and 50 distribution centers across the globe. Our global footprint offers an opportunity for an international career in a state-of-the-art industrial environment, where continuous improvement is the foundation. As our planet is facing great challenges, we - one of the largest industrial organizations in the world - stand at the forefront of innovation. We are ready to rise to the challenge. Would you like to join us?
Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.
Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.
Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.
If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

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