Job title : Manager: Collections and Recoveries Risk
Job Location : Western Cape, Bellville
Deadline : December 19, 2024
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Purpose Statement To minimise legal risks relating to Collections and Recoveries through: Assuming responsibility and full ownership for the planning and day-to-day management of the Operational Risk Support function. Supporting the wider Collections and Recoveries Department with complex escalations. Managing the audit and civil court order team within Recoveries and Collections. Managing and guiding the ARL (Allegations of Reckless Lending) portfolio
Experience Minimum: 4 - 5 years in an audit, or operational risk, or debt management environment Banking experience and working with credit granting and affordability assessments Experience working with court orders, legal documents/ legal experience Experience in audit and risk management (understand audit processes/ worked with internal audit) Debt Review (understand the process/ know reckless lending) External Debt Collections processes and working alongside attorneys/ debt collectors Policy and procedure drafting / complaints / escalations Dealing with general queries/escalations (e.g. prescription, in-Duplum, Debt Sale.) Comfortable with authorising payments Experience in engaging with vendors or debt counsellors
Ideal: 5+ years in an audit, or operational risk, or debt management environment Experience in working with other business stakeholders in an integrating manner
Qualifications (Minimum) Bachelor's Degree in Law or Commerce
Qualifications (Ideal or Preferred) Post Graduate Diploma in Law or Commerce
Knowledge Minimum: Relevant legislation Prescription and debt sales and working alongside a legal team Understanding risk and control and risk self-assessments Understanding, identification and guiding key operational risk indicators Understanding of civil process Understanding of banking reckless lending
Ideal: Data and analytics Knowledge of relevant software programs (Salesforce, Amazon, JIRA, Confluence)
Skills Commercial Thinking Skills Communications Skills Management skills Planning, organising and coordination skills Problem solving skills
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