Manager: Collections and Recoveries RiskWe're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: To see what life at Capitec is all about and complete a short assessment, please click here!Once you have completed the above finalize your application by clicking apply below.ResponsibilitiesTo minimise legal risks relating to Collections and Recoveries through:Assuming responsibility and full ownership for the planning and day-to-day management of the Operational Risk Support function.Supporting the wider Collections and Recoveries Department with complex escalations.Managing the audit and civil court order team within Recoveries and Collections.Managing and guiding the ARL (Allegations of Reckless Lending) portfolio.ExperienceMinimum: 4 - 5 years in an audit, operational risk, or debt management environment.Banking experience and working with credit granting and affordability assessments.Experience working with court orders, legal documents/legal experience.Experience in audit and risk management (understand audit processes/worked with internal audit).Debt Review (understand the process/know reckless lending).External Debt Collections processes and working alongside attorneys/debt collectors.Policy and procedure drafting/complaints/escalations.Dealing with general queries/escalations (e.g., prescription, in-Duplum, Debt Sale).Comfortable with authorising payments.Experience in engaging with vendors or debt counsellors.Ideal: 5+ years in an audit, operational risk, or debt management environment.Experience in working with other business stakeholders in an integrating manner.Qualifications (Minimum)Bachelor's Degree in Law or Commerce.Qualifications (Ideal or Preferred)Post Graduate Diploma in Law or Commerce.KnowledgeMinimum: Prescription and debt sales and working alongside a legal team.Understanding risk and control and risk self-assessments.Understanding, identification and guiding key operational risk indicators.Understanding of civil process.Understanding of banking reckless lending.Ideal: Data and analytics.Knowledge of relevant software programs (Salesforce, Amazon, JIRA, Confluence).SkillsCommercial Thinking Skills.Communications Skills.Planning, organising and coordination skills.Conditions of EmploymentClear criminal and credit record.Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals. Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06
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