Manager- Cloud Contact Center Technology Operation

Role Details:Shift Timings: 2 PM to 11 PMWork Type: 5 days a week, working from the officeLocation: Media24, 40 Heerengracht St, Cape TownExperience Required: 8 to 10 years in Contact Center Technology - (At least 1 year of hands-on experience with Amazon Connect)Industry Experience: Must have experience with BPO/ITES related industryInterested candidates can share their resumes on ****** with the following details:Current SalaryExpected SalaryComfortable for 5 days working from officeComfortable for US ShiftsOpen for relocation to Cape TownRole Responsibilities:The role function requires strong and hands-on experience of implementation and operations on Amazon Connect, Genesys, or any cloud contact center technologies, Oracle Acme SBC, Call Management System, Verint, or Nice recording. Other mentioned technologies in various combinations will be an added advantage.Strong operational experience, understanding of systems maintenance, licensing, configurations, disaster recovery, SLA management, vendor management, etc.Must be a good team player and lead from the front in setting up an appropriate learning and conducive environment for team development.Capacity Management with respect to license management, understanding the projected business pipeline.Provide input regarding the evolution of technological platforms and contribute to the definition and evolution of appropriate technological strategies and roadmaps.Define the high availability, disaster recovery, and load balancing requirements and solutions for the project.Flexible to work in a global 24x7 environment.Work Experience Requirements:Must have experience in Amazon Connect.Willingness to work in a 24 x 7 environment.Candidate must understand the Contact Centre/BPO environment.
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