Manager: Client Experience Insights

Job DescriptionResponsible for client experience insights and how these are implemented; inclusive of Channel Experience, Environmental, Social, and Governance and Ecosystems identification, insights and execution.QualificationsQualificationBusiness Commerce DegreeExperience5 - 10 years proven ability to integrate across multiple stakeholders internally and externally, based on client experience insights, in order to deliver key success measures Additional InformationBehavioural Competencies Adopting Practical ApproachesConveying Self-ConfidenceDeveloping ExpertiseDirecting PeopleEstablishing RapportTechnical Competencies Solid understanding of existing products, offerings and sectorsUnderstanding of ecosystems thinking and Environmental, Social, and Governance practices, the impact this can have, and a view on mechanisms on how to execute this into practical work tasksClient Retention and Client Servicing and Strategy DefinitionCustomer Understanding and Product Knowledge Risk Awareness, Risk Identification and Risk Reporting Rise and grow with a career at Standard Bank GroupJoin a committed group of 50 000+ people who stand behind one common purpose: Africa is our home, we drive her growth.
We firmly believe that our people are our greatest competitive advantage.
It's only through our people's expertise and dedication that we are able to bring our purpose and strategy to life in service of our clients and society at large.
That's why we strive to create a work environment where our people can thrive, where they are able to bring their whole selves to their work and are empowered to pursue their dreams and aspirations.
Join us as we Transform our Business