Manager: Classroom Support Services

About our client: One of the leading universities in South Africa!
The package: The annual remuneration package, including benefits, is between R711889 and R812389, depending on experience and qualifications.
About the role:
Are you dynamic, motivated and passionate about customer service, ICT and audio-visual technology? Are you enthusiastic about lifelong learning? Apply your outstanding interpersonal and management skills as manager of our clients Classroom Support Services team. The team is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms.

Responsibilities:

Managing a team of support consultants as well as a pool of student assistants
Recruiting, coaching and motivating staff
Planning and prioritising team activities
Ensuring excellent levels of service through daily operations that meet service level agreement targets
Managing projects
Ensuring communication and collaboration with customers, end-users and other IT staff
Controlling expenditure

Requirements for the job:

A relevant tertiary qualification (NQF 6 or higher)
A minimum of 6 years' experience in an ICT or AV environment, with 2 of them at a managerial level
Demonstrated knowledge of customer service, IT technologies, and audio-visual technologies
Project management experience
Expenditure control experience
Excellent communication and interpersonal skills
The ability to work independently and under pressure
Planning, prioritisation, problem-solving and analytical skills
Ability to develop and maintain relationships
Capacity to contribute effectively and creatively to a team


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