Manager: Classroom Support Services

About our client: One of the leading universities in South Africa!The package: The annual remuneration package, including benefits, is between R711889 and R812389, depending on experience and qualifications.About the role:Are you dynamic, motivated and passionate about customer service, ICT and audio-visual technology? Are you enthusiastic about lifelong learning? Apply your outstanding interpersonal and management skills as manager of our clients Classroom Support Services team. The team is responsible for designing, maintaining, managing and supporting educational technology services, such as lecture recording and technologies in classrooms.Responsibilities:Managing a team of support consultants as well as a pool of student assistantsRecruiting, coaching and motivating staffPlanning and prioritising team activitiesEnsuring excellent levels of service through daily operations that meet service level agreement targetsManaging projectsEnsuring communication and collaboration with customers, end-users and other IT staffControlling expenditureRequirements for the job:A relevant tertiary qualification (NQF 6 or higher)A minimum of 6 years' experience in an ICT or AV environment, with 2 of them at a managerial levelDemonstrated knowledge of customer service, IT technologies, and audio-visual technologiesProject management experienceExpenditure control experienceExcellent communication and interpersonal skillsThe ability to work independently and under pressurePlanning, prioritisation, problem-solving and analytical skillsAbility to develop and maintain relationshipsCapacity to contribute effectively and creatively to a team#J-18808-Ljbffr