Manager: Business Retention And Digital Platforms

Main Responsibilities - Voluntary exits (Policy Cancellations) - External replacements (RPARs) - Persal Book (Resignations & Retirements) - Debit order Collections (Unpaid) - Debicheck Rejections (Non-payment) - Refunds - Adhoc tasks - Quality Control - Training - Management of the Telephony & CRM System - Digital Platforms Management Formal Education - Diploma or Degree in Business Management or - A qualification recognized by the FSCA - RE 1 (Prerequisite) - RE 5 (Advantage) Experience - 1 - 3 years Management reporting experience - Long Term Insurance industry: o Knowledgeable and Understanding of Regulatory framework (POPIA, FAIS, FIC, ASISA, PA, FSCA, LONG TERM/FAIS OMBUDSMAN etc) - 1-3 years Team Leader/Supervisory and /or Managerial experience in a call centre environment