Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.What will you do?A position for a Manager – Assurance, Risk & Compliance exists within the Santam Broker Solutions (SBS) Risk & Governance team, based in Johannesburg offices.What will make you successful in this role?The successful incumbent will be required to:Plan, perform and report on due diligence reviews as part of the onboarding process for new business partners that intend to enter into an Outsource Service Agreement (OSA) or a Binder Holder Agreement (BHA) with Santam.Plan, perform and report on continuous quality assurance reviews on those business partners that are operating on external platforms through a BHA or premium collection agents.Ensure that findings arising from these reviews and reviews from Group Internal audit are tracked through to resolution.Develop and maintain a risk-based approach which will be used by the Quality Assurance team in performing reviews.Develop Process, Risks and Controls Matrices (PRCMs) and working papers that will be followed by the Quality Assurance team.Develop and maintain a quality assurance methodology which will govern how reviews are conducted.Review quality assurance reports completed by the Quality Assurance team and ensure that the reports are of the required quality.Maintain an up-to-date contract register of OSAs and BHAs.Manage the regulatory reporting notification process with Group Compliance during Onboarding, termination of OSAs/BHAs or material amendment of contracts.Act as an internal trusted compliance adviser to various business stakeholders.Compile monthly reports for Outsource Business MANCO or CPM Manco.Manage the Quality Assurance team – develop Key Performance Indicators, perform appraisals and provide guidance throughout projects.Assist with budgeting for the Quality Assurance team.Qualifications and ExperienceMinimum requirement of:5 years or more relevant experience in conducting quality assurance reviews, Audits or Compliance Monitoring.5 years or more proven track record of managing people.Personal AttributesBusiness insight - Contributing through others.Manages complexity - Contributing through others.Builds networks - Contributing through others.Persuades - Contributing through others.Build a successful career with usWe're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Our commitment to transformationAt Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society.
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