Managed Services Engineer L2 - Server Support

Functieomschrijving Are you tired of working for a company without any training budget?
Do you want to learn the latest technologies and become an expert in them?
Are you ready to work with a new and dynamic team and make a real impact on our company's success?
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Requirements Monitors client infrastructure and solutions Identify problems and errors prior to or when they occur Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigate first line incidents assigned and identify the root cause of incidents and problems Fulfil approved requests following agreed procedures Provide telephonic or chat support to clients when required Execute approved maintenance activities including patching and configuration changes Follow the required handover procedures for shift changes to ensure service continuity Report and escalate incidents where necessary Ensure the efficient and comprehensive resolutions of incidents and requests Proactively identify opportunities for work optimisation Qualifications Diploma, degree or relevant qualification in IT/Computing demonstrated work experience Advantageous certifications: ITIL certification Microsoft Certified Solutions Associate - MCSA Microsoft Certified Solutions Expert - MCSE Azure Cloud Certification AWS Cloud Certification VMware & Hyper-V SCCM & SCOM IP, WINS, DHCP, DNC, etc MS-Office, 0365, MS-Windows MS-Active Directory MS-Windows Server MS-Exchange Server Backup Certification Cisco Certified Network Associate - CCNA Security Certification  Requirements -