Functieomschrijving Are you looking for a way to make a difference in your career and that of your team?
Do you want to work in an environment where people care about their careers, and where they take time out to help you with your development?
We believe we're looking at the right person for this Managed Services Engineer role.
As a Managed Services Engineer, you'll be responsible for managing and maintaining our network infrastructure.
You will monitor the health of our server environment in order to ensure that it is running optimally and securely.
You will also manage all aspects of server maintenance including hardware upgrades, software installations, configuration changes and troubleshooting issues with servers or services.
Your job will involve both day-to-day tasks as well as developing detailed technical knowledge on specific areas of the company's technology stack Requirements Monitors client infrastructure and solutions Identify problems and errors prior to or when they occur Routinely identify common incidents and opportunities for avoidance as well as general opportunities for incident reduction Investigate first line incidents assigned and identify the root cause of incidents and problems Fulfil approved requests following agreed procedures Provide telephonic or chat support to clients when required Execute approved maintenance activities including patching and configuration changes Follow the required handover procedures for shift changes to ensure service continuity Report and escalate incidents where necessary Ensure the efficient and comprehensive resolutions of incidents and requests Proactively identify opportunities for work optimisation Qualifications Bachelor's degree in Computer Science or related field required Advantageous certifications: ITIL certification Microsoft Certified Solutions Associate - MCSA Microsoft Certified Solutions Expert - MCSE Azure Cloud Certification AWS Cloud Certification VMware & Hyper-V SCCM & SCOM IP, WINS, DHCP, DNC, etc MS-Office, 0365, MS-Windows MS-Active Directory MS-Windows Server MS-Exchange Server Backup Certification Cisco Certified Network Associate - CCNA Security Certification Requirements -