Responsibilities: - Oversee the daily operations of the dining room, including managing the waitstaff, assigning tables, and ensuring smooth service throughout meal times
- Train, supervise, and evaluate the performance of the waitstaff to maintain high standards of service and professionalism
- Monitor and maintain the inventory of dining room supplies, including china, glassware, and silverware
- Coordinate with the kitchen team to ensure timely and accurate delivery of food orders
- Interact with guests to ensure a positive dining experience and handle any guest concerns or complaints in a professional and efficient manner
- Collaborate with other departments, such as the bar and entertainment teams, to ensure a seamless guest experience
- Assist in creating and implementing menus and special dining events to enhance the guest experience
- Adhere to all safety and sanitation standards to maintain a clean and safe dining environment
- Oversee the billing process and ensure accurate and timely delivery of guest checks
- Handle administrative tasks, such as scheduling, payroll, and budget management, to ensure efficient operations of the dining room
Requirements: - Minimum of 3 years of experience as a Maitre'd in a high-volume restaurant or cruise ship setting
- Excellent leadership and communication skills
- Strong organizational and time-management abilities
- Ability to work well under pressure and handle multiple tasks simultaneously
- Extensive knowledge of food and beverage service techniques and etiquette
- Proficiency in Microsoft Office and restaurant management software
- Fluent in English, both written and verbal
- Must be able to work flexible hours, including evenings, weekends, and holidays
- Must pass a pre-employment medical examination and background check