Job Description - Maintenance Supervisor (HOT0B90U)A Maintenance Supervisor is responsible for all maintenance issues within the hotel to deliver an excellent Guest and Member experience while performing daily checks, repairing equipment, and coordinating renovation projects.What will I be doing?As a Maintenance Supervisor, you are responsible for all maintenance issues within the hotel, daily maintenance checks, and repairing mechanical equipment to deliver an excellent Guest and Member experience.
A Maintenance Supervisor will also be required to coordinate renovation projects and develop emergency programs.
Specifically, you will be responsible for performing the following tasks to the highest standards:Responsible for maintenance issues within the hotelWork within the maintenance team and carry out the same maintenance tasks, but take on additional 'supervisor' responsibilities as assigned by the Engineering, Health & Safety Manager.Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, AC, landscaping and painting in all areas of the hotelOrganise the 'work area' to be able to execute assigned repair & maintenance tasks effectively & efficiently, to the required standard, and in line with our quality and service standardsBe a role model for others concerning brand-specific behaviours and passionate, friendly hospitality in your roleAssist your line Manager in providing a positive work environment to Engineering, health & safety team members that allows everyone to thrive and fulfil their potentialSupervise and support Maintenance Team Members in performing their duties efficiently and with a strong can-do attitudeBe willing to roll up your sleeves and help in other departments during busy periods and as requiredPersonally spend at least 30 minutes per day working alongside colleagues in Guest Operations to contribute to an outstanding brand unique guest experience in our hotelRespond to guest calls and team member work orders in a timely, friendly and efficient manner to assess and repair non-functioning machinery and/or equipmentRespond to guest feedback and/or calls promptly and initiate corrective actions immediately if necessary to ensure positive guest experiences in our hotels at all timesPlan and train new and existing team members on maintenance processes, products and systems as per guidance of the Engineering, Health & Safety ManagerBe a positive and very active contributor in meetings (e.g.
Huddles) with the Engineering, Health & Safety team to help achieve / maintain a high level of trust & engagementVolunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand AmbassadorIn regular departmental leadership meetings, update your Engineering, Health & Safety Manager on the performance and progress of team members you are training / coaching on the job and suggest development opportunities for them in the coming months.On-board and train new maintenance team members as per the instruction of your Line ManagerRecord and report completed repairs and items timely that require further attention to the Engineering, Health & Safety ManagerContribute ideas to reduce hotel operating costs and conserve energy and waterExecute any other duties as assigned by the Engineering, Health & Safety Manager and Chief HostEnsure monthly safety inspections take place and employees are trained accordinglyWhat are we looking for?A Maintenance Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:Advanced knowledge of building management/engineeringCommitted to delivering a high level of customer serviceFlexibility to respond to a range of different work situationsAbility to work under pressureAbility to work on their ownPrevious experience in a management roleIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:First AidVocational training in engineering or similar fieldWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
For nearly a century, Hilton has offered business and
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