Job Description - Maintenance Supervisor (HOT0AZE2)
Job Number:HOT0AZE2
Work Locations:Hampton by Hilton Sandton Grayston, Corner W Rd N and Grayston Drive, Johannesburg 2001
What will I be doing? To execute repair & maintenance work in all areas of the hotel and assist the hotel leadership team in securing the overall success of the hotel by living our Hilton values and demonstrating our brand-specific behaviours every day. Specifically, you will be responsible for performing the following tasks to the highest standards:
Come to work every day with a smile on your face.Work within the maintenance team and carry out the same maintenance tasks, but take on additional 'supervisor' responsibilities as assigned by the Engineering, Health & Safety Manager.Perform a variety of repair and maintenance tasks including, but not limited to carpentry, plumbing, electrical work, AC, landscaping, and painting in all areas of the hotel.Organise the 'work area' to execute assigned repair & maintenance tasks effectively & efficiently, to the required standard, and in line with our quality and service standards.Be a role model for others concerning brand-specific behaviours and passionate, friendly hospitality in your role.Assist your line Manager in providing a positive work environment to Engineering, health & safety team members that allows everyone to thrive and fulfill their potential.Supervise and support Maintenance Team Members in performing their duties efficiently and with a strong can-do attitude.Be willing to roll up your sleeves and help in other departments during busy periods and as required.Personally spend at least 30 minutes per day working alongside colleagues in Guest Operations e.g. F&B service, stewarding, housekeeping, front office to contribute to an outstanding brand unique guest experience in our hotel.During your shifts, check with the Guest Operations or the Chief Host where help is needed most and organize that all Maintenance Team Members spend every day 30 minutes helping out in another department!Respond to guest calls and team member work orders in a timely, friendly, and efficient manner to assess and repair non-functioning machinery and/or equipment.Respond to guest feedback and/or calls promptly and initiate corrective actions immediately if necessary to ensure positive guest experiences in our hotels at all times.Plan and train new and existing team members on maintenance processes, products, and systems as per guidance of the Engineering, Health & Safety Manager.Be a positive and very active contributor in meetings (e.g. Huddles) with the Engineering, Health & Safety team to help achieve / maintain a high level of trust & engagement.Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador.In regular (e.g., monthly) departmental leadership meetings, update your Engineering, Health & Safety Manager on the performance and progress of team members you are training/coaching on the job and suggest development opportunities for them in the coming months.On-board and train new maintenance team members as per the instruction of your Line Manager.Record and report completed repairs and items timely that require further attention to the Engineering, Health & Safety Manager.Contribute ideas to reduce hotel operating costs and conserve energy and water.Execute any other duties as assigned by the Engineering, Health & Safety Manager and Chief Host.What are we looking for? A Maintenance Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
At least 3 years of working experience in the same position, or 5 years of Supervisory experience in a 3 or 4 star property.Proficient in English to meet the Business Needs.Advanced knowledge of building management/engineering.Positive attitude and good communication skills.Committed to delivering a high level of customer service.Flexibility to respond to a range of different work situations.Ability to work under pressure.Ability to work on their own.Previous experience in a management role.It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
First Aid.Vocational training in engineering or similar field.HACCP Training.What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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