In the fast-paced world of pharmacy, efficient communication is key to providing exceptional patient care. Medipost Pharmacy is seeking to recruit a M01 Mailbox Manager in the Order Processing Department.
Job description
Primary purpose of the job: Ensure that all employees understand and apply proper patient care as per GPP (Good Pharmacy Practice) regulation.
Responsibilities:
Ongoing training of employees on pharmacy acts, pharmacist code of conduct, and GPP.
Engagement with pharmacist assistants (Clinical enquiries, training, coaching).
Ensure compliance with the POPIA (Protection of Personal Information Act) regulations.
Allocation of mailbox work and Action Diaries.
Analysing of daily BIS reporting and managing daily output.
Managing individual output as per expected levels and SLA.
Driving of MML Out of Stock engagement with Fund Manager.
Daily monitoring and reporting on Eco-Time.
Managing leave together with output compliance.
Planning and capturing of daily estimated overtime and reporting on overtime budget.
Reporting of system issues to correct liaison (IT, HR, finances).
Recruitment – follow up on vacancies with Fund Manager.
Conducting interviews and IR conversations/training.
Coaching High Potential Staff and conducting KPA ratings and discussions.
Managing Rewards & Recognition and prioritising of urgent parcels.
Monitoring of staff's monthly telephone accounts.
Housekeeping SOP reviews and training.
Fridge line management and stock management – assist with efficient management of short-dated stock, out of stocks, and stock returns.
New business take-on and managing pharmacist small groups.
Updating the Disaster Recovery Plan.
Minimum requirements:
Matric
B. Pharm
2-5 years management experience
Competencies:
Fluent in Afrikaans and English
Verbal and written communication skills
Listening skills
Conflict resolution skills
Customer service orientation
Accuracy
2 years Responsible Pharmacist experience
Specific Requirements/Other important information:
Willingness to work overtime when required by management.
Continuous professional development – attending training or forums.
Initiate the group pharmacist-initiated activities.
Willingness to assist with stock take if required at least once per year.
Willingness to assist or attend training in other departments such as the Walk-in Pharmacy and Production.
Inter-departmental training and assistance as needed.
Initiation of team building activities.
Drive KPAs as per KPA scorecard.
Reduction in error logs.
Job Types: Full-time, Permanent
Application Question:
Are you a Qualified and Registered Pharmacist?
Education:
Honours (Preferred)
Application Deadline: 2024/10/05
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