MAC - Retail Artist - Truworths-MAC Cavendish, Western Cape - 28.62 Hours - Part-Time - Permanent Position Summary: • Achieve all Brands key performance indicators and targets through make up service offerings in store • Provides high touch service to all customers at all times to deliver personalized service dependent on customer's needs across all generations and all ethnicities.
• Fosters excellent working relationships on counter and with the wider business and retailer.
• Drive transactions by proactively promoting new products and additional tasks.
• Achieves the brand expectation for appointment and bookings.
Key Roles & Responsibilities: • Customer Service & Sales • Provide welcoming, personal, professional service to all customers at all times.
• Demonstrate effective communication skills, listen to the customer, ask questions, investigate preferences and make the experience interactive.
• Suggest groups of appropriate products and colours to meet and exceed customer's needs.
• Assist customers with product and services selection and information.
• Perform professional and appropriate makeup applications to achieve the look the customer desires.
• Inform customers of available services, M.A.C consciousness programs and philosophies.
• Obtain customer data for M.A.C addict book or other client list as required.
• Meet your individual responsibility for your appropriate contribution to the team's goals in terms of service, sales and company objectives.
• Adhere to current "good counter practices".
• Give great internal customer service and develop good working relationships with colleagues.
• Be punctual and manage time on counter effectively.
• Keep informed about products, company information and store information.
• Actively participate in store theme days, events and new product launches.
• Achieve Skills Certification requirements.
• Actively participate in M.A.C training sessions and partnered store mandatory training sessions.
• Assist in Inventory Management • Assist daily in stock and hygiene supplies replenishment and maintain appropriate levels throughout the day.
• Communicate low on stock and out of stocks to the Retail Manager.
• Assist in the proper rotation of stock • Maintaining work environment • Actively participate in cleaning displayer units, tools and testers throughout the day, and more thoroughly at night to prepare for next day's business.
• Maintain a clean and organized work area.
• Maintain tester units in proper schematic order, replace products once authorized by manager.
• Replace any broken or damaged products authorized by • Manager.
• Maintain proper placement and condition of merchandise on counter, in stock rooms and all stock holding areas.
• Inform management of any store maintenance or Health and Safety issues which might lead to accidents.
• Administrative Assistance Activities • Assist with inventory counts.
• Be responsible for booking demos and lessons.
• Adhere to proper security procedures regarding handling of cash and assets.
Qualifications • Grade 12 • Beauty Certificate or similar • Retail Cosmetics Experience • Ability to work retail hours Job: Retail - Store Primary Location: Europe, Middle East, Africa-ZA-WC-Cape Town Job Type: Standard Schedule: Part-time Shift: Variable Job Number: 2414338