M-Kopa - Quality Analyst

Main Purpose of Position:Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs.Responsibilities:Validate information captured by the Agents are correct.Validate sales are compliant.Validate all required information were disclosedCustomer Focus;Excellent analytical skills;Good interpersonal skills;Excellent listening skills;Results driven with a focus on quality and customer service;Applicants need to be fluent in the African languagesMatricMinimum 1 year call centre industry experienceFAIS, Compliance or QA related experienceExcellent time management skillsDetail orientationDeadline DriveExcellent Analytical skillsExcellent Listening skillsResults driven with a focus on quality and customer service;Applicants need to be fluent in the African languages