To complement our Nordic team in Cape Town, we are looking for a Norwegian-speaking Luxury Travel Consultant in the area of Luxury Lifestyle Management.If you have a proven luxury travel sales background, with an excellent knowledge of the products and worldwide destinations associated with high-end travel, have outstanding sales and customer service skills and are enthusiastic and self-motivated to further your career with the best in luxury travel, we - Ten Lifestyle Group - want to hear from you!We are looking for self-motivated, customer service focused individuals who are passionate about providing the perfect travel experience for our members every time - whether a short trip for business or leisure holiday for the whole family. You will be able to build significant customer relationships, provide outstanding customer service, tap into your sales ability and excellent product knowledge.Key Responsibilities:Design requests by telephone and email in Norwegian and English of individual trips (flights, hotels, villas, rental cars, railways, round trips, package deals, cruises, private jets, yachts, transfers, and VIP service) for premium cardholders, considering all the needs of the customer.Preparation of tailor-made offers and travel documents, preparation of travel programs, obtaining visas and administrative processing.Active cross-selling of lifestyle services for travel enquiries, promotions, and exclusive events.Minimum Requirements:Excellent language skills in professional Norwegian and English (C2 according to The Common European Framework).Ability to speak an additional language such as Swedish or Danish is an advantage.Completed tertiary qualification or equivalent training, ideally in the field of tourism.Several years of professional experience in the travel industry, a tour operator or in a travel agency.GDS knowledge (preferably Amadeus) and excellent destination knowledge.A strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events, and culture.Service-oriented, flexible, and able to work under pressure.Positive attitude and identification with Ten Group values.Strong communication skills.Value exceptional service and live by this motto.Available on a full-time basis.Flexibility: Willing to work a set 5-day shift pattern which will include 1 weekend shift and a minimum of one (1) late shift per week (late Shift 13:00 - 22:00).Guidelines for Hybrid/Home Office option:Located in South Africa.Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement, with up to 40% Home Office possibility.A secure home office at your confirmed address, free from background noise or other distractions.Internet service must meet minimum requirements and minimum speed check must be completed.Load shedding solution in place.Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals and annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way in supporting development.Rewards designed around you:Relocation Package for candidates outside of South Africa (T&Cs).A competitive salary depending on experience, plus performance-based bonus. Including Weekend Shift Allowance and Late Shift Allowance.Hybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too.Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.Extra Rewards. Lucrative Ten Loyalty Rewards program.Remote Working Holidays - possibilities to Travel and Work!Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!We also offer a company contribution towards medical aid, and transport home for those working a late shift (applies to those who don't have a car).ICAS Employee Health and Wellness (EHWP) services which are confidential and free for all employees to use.Be part of our global, dynamic, and inclusive Team, with diversity at its core.Genuine career opportunities within a dynamic and international company.Safe & secure offices in the Foreshore with complimentary off-street parking.Who We Are:Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.We deliver our service through a combination of Ten's proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.To find out more about Ten, please watch this short video This is what we Do!Commitment to Diversity:We encourage diverse philosophies, cultures, and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline, or terminate, will be based on merit, competence, performance and business needs."Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes."Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 6. November 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!
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