To complement our Flemish & Dutch team, we are looking for a Flemish-speaking Luxury Travel Consultant in the area of Luxury Lifestyle Management.
Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.
Overview of responsibilities: Advise our customers - Premium Cardholders - on the phone and by email in English and Flemish/DutchProcess customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc.Make reservations with airlines, hotels, and destination agenciesPrepare tailor-made offers and travel documents, create itineraries, obtain visas and administrative processingMediate with passionActive sales of promotions and exclusive eventsWe are looking for: Fluency in speaking Flemish and Dutch with professional fluency in English – written and spokenProven track record in EU leisure sales as well as worldwide itinerariesMinimum 5 years experience in a Travel retail or Tour operator environment essentialSound knowledge of Global Distribution System such as Amadeus / Sabre / Galileo (preferably Amadeus)Energized to work in a team and share new ideas, improve processes and ways of working.Enjoy working in an international environmentYou have strong communication skills and love to deliver excellent service and quality on a daily basisYou are able to use your initiative and creativity to best meet the needs of our membersEnergetic and motivated team player who enjoys the challenge of achieving and exceeding goals.Strong team player with good interpersonal and communication skillsHigh adaptability to a dynamic changing environmentAn enthusiasm to work with an emphasis for detail and follow through as required. The highest customer service standards are expected and must be maintained at all timesSelf-motivation, committed and possess initiative & drive in the jobFlexibility: Ability to work shifts and weekends. (This position is a 40-hour work week with shifts).Guidelines for Hybrid/Home Office: Located in South AfricaPlease note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the officeA secure home office at your confirmed address, free from background noise or other distractionsInternet service must meet minimum requirements and minimum speed check must be completedRewards designed around you: Relocation Package including Visa assistance, flights and initial accommodation.A competitive local salary package (depending on experience) plus a performance-based bonus structureHybrid working. You can combine working from home and working from the office. If you don't live near our office then we are open to fully remote working options too.Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leaveExtra Rewards. Lucrative Ten Loyalty Rewards program.Remote Working Holidays- possibilities to Travel and Work anywhere in the world!Employee Discounts. Access to lots of great travel and entertainment discounts as our clients' members would!Be part of our global, dynamic, and inclusive Team, with diversity at its core.Genuine career opportunities within a dynamic and international company.Who We Are Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
To find out more about Ten, please watch this short videoThis is what we do Commitment to Diversity We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
Thank you for considering a career with us. Don't miss the opportunity to join our team! The application deadline for this position is 31. December 2024. Submit your application before then to be considered for this exciting opportunity. We look forward to reviewing your application!
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