Loyalty ManagerNational Fostering GroupHybrid working from Bolton Head OfficePermanentSalary: up to £40,000 dependent on experienceHours: Full TimeLocation: Hybrid working from the Bolton OfficeContract: Permanent / Full TimeAbout the GroupWe are part of the National Fostering Group – the UK's largest independent fostering family. Our highly skilled and dedicated fostering community supports Local Authorities by providing short or long-term foster placements for thousands of vulnerable children and teenagers throughout the UK. All of our fostering agencies are officially recognised by Ofsted, Welsh and Scottish regulators as either 'Outstanding' or 'Good'.About the RoleThe Carer Loyalty Manager will build and maintain trusted relationships with the Group's foster carers and develop a market-leading proposition to enhance loyalty and retention. This will involve liaising and understanding our carers' engagement and communication needs, implementing comprehensive engagement strategies, and coordinating carer satisfaction research and retention initiatives across the Group. You will work in close collaboration with the Marketing Team, Carer Recruitment Team and Fostering Advisory Centre to ensure a smooth and efficient carer journey and experience from enquiry to approval.Who we are looking forThe Carer Loyalty Manager will have strong interpersonal skills and excel at building rapport with a range of stakeholders. You will be experienced in coordinating customer satisfaction programmes and executing comprehensive communication plans. With a background in sales and a well-organised approach to work, you will have a proven track record managing and maintaining strong client relationships. You will have the ability to gather and analyse information from various sources and use this to create actionable and measurable plans. You will have experience and be confident with Microsoft Office packages, database management and CRM systems.BenefitsUp to 39 days annual leave each year (25 base entitlement + 1 One moment in time + 8 bank holidays + ability to buy up to 5 extra days)Life AssurancePension scheme with options to increase your contributions"Your Wellbeing Matters" – access to a wide range of first-class mental health support services and physical health checks4 day working week - after successful probation and based on performanceFlexible BenefitsA wide range of health, wellbeing, and insurance benefits100's of discount options valid in the UK and abroadCycle to Work SchemesElectric Car Purchase Scheme& many more!!Commitment to SafeguardingWe are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.Wherever you work – whether in a city location or one of our more rural settings – you'll be part of one dynamic family, aiming high and dreaming big, and helping the people we work with achieve their own personal goals.
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