Job Number 24168149Job Category Loss Prevention & SecurityLocation Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South AfricaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYPatrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.ResponsibilitiesFollow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.Speak with others using clear and professional language; prepare and review written documents accurately and completely.Develop and maintain positive working relationships with others; support team to reach common goals.Minimum RequirementsHigh school diploma/G.E.D. equivalent.At least 1 year related work experience is required.No supervisory experience is required.Safety and SecurityFollow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor.Guest RelationsAddress guests' service needs in a professional, positive, and timely manner.Provide assistance to individuals with disabilities.Actively listen and respond positively to guest questions, concerns, and requests.Working with OthersHandle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.Support all co-workers and treat them with dignity and respect.Protea Hotels by MarriottProtea Hotels by Marriott is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania, and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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