Long-Term Insurance Dispute Resolution Technical Lead

Were recruiting on behalf of a client for a Long-term Insurance Dispute Resolution Technical Lead to represent their team in managing key relationships with other offices and regulatory bodies. Key Responsibilities: Strategic Representation : Act as the senior liaison with Ombudsman offices, ensuring timely and effective resolution of complaints. Risk Management : Mitigate reputational and financial risks by identifying process gaps and ensuring adherence to regulatory compliance. Client Service Excellence : Track, monitor, and resolve client complaints, ensuring client needs are met with timely, comprehensive responses. Stakeholder Collaboration : Foster strong relationships across business units and regulatory bodies, providing critical guidance and support. Ideal Candidate: Experienced in Dispute Resolution : Minimum 5 years as a Long-term Insurance Liaison specialist. Qualified Professional : Holds an Advanced Diploma/National First Degree, with RE 5 certification and admitted attorney status preferred. Detail-Oriented and Proactive : Skilled in tracking cases, identifying improvements, and staying updated on insurance legislation. EE Disclaimer: All positions will be filled in accordance with the company's Employment Equity plan. We encourage people with disabilities to apply. Application Unsuccessful Disclaimer: If you do not receive feedback within two weeks of your application, please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.