Long-Term Insurance Dispute Resolution Technical Lead

Were recruiting on behalf of a client for a Long-term Insurance Dispute Resolution Technical Lead to represent their team in managing key relationships with other offices and regulatory bodies.
Key Responsibilities: Strategic Representation: Act as the senior liaison with Ombudsman offices, ensuring timely and effective resolution of complaints.Risk Management: Mitigate reputational and financial risks by identifying process gaps and ensuring adherence to regulatory compliance.Client Service Excellence: Track, monitor, and resolve client complaints, ensuring client needs are met with timely, comprehensive responses.Stakeholder Collaboration: Foster strong relationships across business units and regulatory bodies, providing critical guidance and support.Ideal Candidate: Experienced in Dispute Resolution: Minimum 5 years as a Long-term Insurance Liaison specialist.Qualified Professional: Holds an Advanced Diploma/National First Degree, with RE 5 certification and admitted attorney status preferred.Detail-Oriented and Proactive: Skilled in tracking cases, identifying improvements, and staying updated on insurance legislation.EE Disclaimer: All positions will be filled in accordance with the company's Employment Equity plan.
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