REQUIREMENTSMatric, Diploma or bachelor's degree in Logistics, Supply Chain Management, Business Administration, or related fieldMinimum of 3-5 years in a supervisory role within dispatch, logistics, or transportation, preferably in the manufacturing sectorProficiency in dispatch and logistics softwareFast-paced manufacturing environmentMust be able to work in both an office and warehouse settingStrong leadership and people management skillsExcellent problem-solving and decision-making abilitiesEffective communication and collaboration skills across departmentsAbility to work under pressure and meet tight deadlinesStrong organisational skills with attention to detailDUTIESLead and supervise the team of 11 staff members from various departmentsMonitor staff performance, provide feedback, and handle training and development initiativesEnsure that health and safety protocols are adhered to by the team during all dispatch activitiesOversee the planning, scheduling, and execution of dispatch activities to ensure timely delivery of productsCoordinate with production, warehouse, and sales teams to align dispatch schedules with customer demand and manufacturing outputContinuously monitor KPIs related to dispatch operations (on-time delivery, cost per shipment, etc.) and implement corrective actions as neededUtilize dispatch software to track shipments and monitor the status of delivery vehicles.Collaborate with the customer service team to handle escalated issues related to delivery delays, damaged products, or incorrect ordersEnsure that customer delivery specifications are met, including timelines and any special handling requirementsCoordinate with the inventory management team to ensure sufficient stock levels are available for dispatchAddress and resolve operational issues, such as vehicle breakdowns, route disruptions, and other logistics problemsInvestigate incidents such as late deliveries, product damage during transit, and implement solutions to prevent reoccurrenceMaintain accurate records of shipments, dispatch activities, and driver logsPrepare reports on dispatch operations, including performance metrics and cost analysis, for senior management reviewSalary: R negotiable dependent on experience Join us on SOCIAL MEDIA or visit our WEBSITE for more information. See links below.Â