Lodge Resident Manager

Our client is seeking a dedicated and experienced Lodge Resident Manager to oversee all aspects of their operations at their beautiful lodge, featuring 20 tented rooms and various dining options.
As a leader in the hospitality industry, our client is committed to providing unparalleled service and exceeding our guests' expectations.
In this hands-on role, you will lead a passionate team and work closely with various departments to drive revenue, manage expenses, and enhance guest satisfaction.
Key Responsibilities: Provide strategic direction and vision for the lodge, aligning operations with company objectives.
Oversee daily operations, including front office, housekeeping, food and beverage, safari, retail, spa, reserve, and maintenance.
Develop and implement strategies to optimize revenue generation, occupancy rates, and overall profitability.
Foster a positive work environment, leading a diverse team with guidance, coaching, and performance feedback.
Ensure compliance with company policies, industry regulations, and health and safety standards.
Build and maintain strong relationships with guests, suppliers, and business partners to enhance the lodge's reputation.
Monitor guest feedback and proactively address any issues to ensure a seamless experience.
Analyze financial reports, control costs, and prepare budgets to achieve financial targets.
Requirements: Minimum of 5 years of experience as a General Manager or Resident Manager, with at least 5 years in a leadership role in Food and Beverage.
Proven track record of successfully managing lodge operations and delivering exceptional guest experiences.
Strong leadership skills with the ability to inspire and motivate a team.
Excellent communication, interpersonal, and problem-solving skills.
Sound knowledge of hotel financials, revenue management, and budgeting.
Proficient in industry-specific software and systems.
Bachelor's degree in hospitality management or a related field (preferred).