Lodge Resident Manager

KEY RESPONSIBILITIESWe strive to provide exceptional service and create memorable experiences for our guests. Located in Rural Bela Bela.As a leader in the hospitality industry, we are committed to delivering unparalleled service and exceeding our guests' expectations.As the Resident Manager, you will be responsible for overseeing all aspects of the operations with a hands-on approach and ensuring the highest standards of quality and service are maintained.You will lead a dedicated team and work closely with various departments to drive revenue, manage expenses, and enhance guest satisfaction.Your exceptional leadership skills, business acumen, and customer-focused approach will be crucial in achieving our goals and maintaining its reputation as a premier destination.Provide strategic direction and vision for the Lodge, aligning it with company objectives.Oversee daily operations, including front office, housekeeping, food and beverage, safari, retail, spa, reserve and maintenance.Develop and implement effective strategies to optimize revenue generation, occupancy rates, and overall profitability.Foster a positive work environment and lead a diverse team, providing guidance, coaching, and performance feedback.Ensure compliance with company policies, industry regulations, and health and safety standards.Build and maintain strong relationships with guests, suppliers, and business partners to enhance the Lodge's reputation and drive customer loyalty.Monitor guest feedback and take proactive measures to address any issues, ensuring a seamless and delightful experience for all guests.Analyse financial reports, control costs, and prepare budgets to achieve financial targets.Stay abreast of industry trends, market conditions, and competitive landscape to identify opportunities and make informed decisions.Minimum of 5 years of experience as General Manager or Resident Manager, with at least 5 years in a leadership role in Food and Beverage.Proven track record of successfully managing lodge operations and delivering exceptional guest experiences.Strong leadership skills, with the ability to inspire and motivate a team towards achieving common goals.Excellent communication, interpersonal, and problem-solving skills.Sound knowledge of hotel financials, revenue management, and budgeting.Proficient in industry-specific software and systems.Bachelors degree in hospitality management or a related field (preferred).LEVEL Management