Lodge Manager

We are a prestigious 5-star lodge nestled in the heart of the Eastern Cape, renowned for delivering exceptional guest experiences. Our lodge is a sanctuary of luxury and tranquillity, offering our guests a memorable stay amidst breathtaking natural beauty and unique experiences such as guided safaris, gourmet dining, and exceptional service. We are now seeking a dedicated and dynamic Lodge Manager to join our team and uphold our high standards of service and excellence.

Key Responsibilities: Guest Experience: Ensure that each guest receives personalised service, enhancing their experience through attention to detail, exceptional hospitality, and swift resolution of any issues or special requests. Staff Training: Lead and develop a motivated team, providing comprehensive training and fostering a culture of excellence. Stock Controls: Manage and oversee all stock levels, including food, beverages and housekeeping supplies, ensuring optimal inventory management. Reporting: Prepare and present detailed daily, weekly and monthly reports on lodge operations and stock movements, ensuring transparency and accountability. Financial Acumen: Demonstrate basic understanding of financial management, assisting in budget preparation and cost control. Qualifications and Experience: Degree/Diploma in Hospitality Management, Business Management, Tourism or a related field. Minimum of 3 years' experience in a similar role, preferably within a 5-star establishment or luxury lodge environment. Strong organizational skills and a proactive approach to managing lodge operations. Exceptional leadership and communication abilities, with a passion for guest satisfaction and staff development. Keen attention to detail and the ability to multitask in a fast-paced environment. What We Offer: Competitive salary and benefits package. On-site accommodation. The opportunity to work in a stunning location and be part of a prestigious 5-star lodge. A supportive and professional working environment focused on growth and excellence.

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