Our client based in the Ladysmith area is seeking a well-presented and experienced Lodge Manager to join their team. The role encompasses the management of the property demanding a unique blend of leadership, meticulous attention to detail, pro-active and willing to go the extra mile with a profound dedication to delivering an unforgettable guest experience.The ideal candidate should have a strong work ethic and excellent interpersonal skills.Requirements:At least 5 years' experience in an equivalent position in a 4 to 5 star bush lodgeMature, well-presented personPassion for hospitality is essentialExcellent English both written and spoken; additional languages Afrikaans and Zulu are an added advantageWell-developed problem-solving skillsStrong leadership, delegation, and training skillsPrior management experience over multiple staff membersComputer literate and ability to manage stock and equipmentHands-on approach and ability to handle pressureTakes initiative and leads by exampleHosting experience essentialStrong organizational and planning skillsMust be able to control and work within budgetsAbility to check guests in/out; highly sociable and confident when meeting new people and able to communicate in a friendly, relaxed mannerSupervision and coordination of stock takes in all departmentsStaff/HR – management of all staff; monthly wages; recording of leave; oversee all departments; staff disciplineProven record of managing staff effectively and empatheticallySound knowledge of the relevant labour laws (BCEA, LRA)Good negotiation skillsGuest centric, eye for detail and high standards of serviceAbility to anticipate guest needs and facilitate the small touches to enhance the guest experienceRegular inspections to keep the lodge immaculateMaintenance measures: schedule maintenance, preventative measures, knowledge and experience of daily maintenanceSome skills/knowledge for overseeing property requirements such as vehicles, road maintenance, bush maintenance, solar systems, fences, etc.Some knowledge of building, equipment, vehicle and garden maintenanceMonthly reporting to the non-resident owner/executive members on work done at the lodge and any points of interestHands-on guest relations, assistance and guidance in all aspects of the lodgeRooms division: Ensure housekeeping and F&B departments are running at the standard required; cost managementBe of sober habits with an excellent past track recordIf you meet all of the above, please apply directly here. Please note due to high volume responses, only candidates that meet the advertised criteria will be contacted.
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