At least 5 years' experience in an equivalent position in a 4 to 5 star bush lodge.
Mature, well presented person
Passion for hospitality is essential.
Excellent English both written and spoken. Additional languages Afrikaans and Zulu are an added advantage.
Well-developed problem-solving skills.
Strong leadership, delegation, and training skills. Must be able to oversee staff of 25 members.
Computer literate and ability to manage stock and equipment.
Hands on approach and ability to handle pressure.
Well spoken, takes initiative and leads by example.
Hosting experience essential.
Strong organisational and planning skills.
Must be able to control and work within budgets.
Ability to check guests in/out, highly sociable and confident when meeting new people and able to communicate in a friendly, relaxed manner.
Supervision and coordination of Stock takes in all departments.
Staff/HR – management of all staff; monthly wages; recording of leave; oversee all departments; staff discipline. Proven record of managing staff effectively and empathetically.
Coordinate and implement staff.
Sound knowledge of the relevant labour laws (BCEA, LRA)
Good negotiation skills.
Guest centric, eye for detail and high standards of service.
Ability to anticipate guest needs and facilitate the small touches to enhance the guest experience.
Regular inspections to keep the lodge immaculate.
Maintenance measures:-schedule maintenance, preventative measures, knowledge and experience of daily maintenance.
Some skills/knowledge for overseeing property requirements such as vehicles, road maintenance, bush maintenance, solar systems, fences, etc.
Some knowledge of building, equipment, vehicle and garden maintenance.
Monthly reporting to the non-resident owner/executive members on work done at the lodge and any points of interest.
Hands-on Guest relations, assistance and guidance in all aspects of the lodge.
Rooms division. Ensure Housekeeping and F&B departments are running at the standard required; cost management.
Be of Sober habits with an excellent past track record.