Operational Oversight:
Daily Operations: Manage day-to-day operations, ensuring that everything runs efficiently.
Guest Services: Ensure high standards of guest service, addressing complaints and resolving issues.
Facility Management: Oversee maintenance and cleanliness of the lodge, including guest rooms and common areas.
Staff Management:
Recruitment and Training: Hire, train, and supervise staff, including front desk personnel, housekeeping, and maintenance teams.
Scheduling: Create staff schedules, manage shift changes, and ensure adequate coverage.
Performance Management: Evaluate staff performance, provide feedback, and conduct performance reviews.
Financial Management:
Budgeting: Develop and manage the lodge's budget, ensuring financial targets are met.
Revenue Management: Oversee pricing strategies, manage bookings, and optimize revenue.
Financial Reporting: Prepare financial reports, track expenses, and manage accounting functions.
Guest Relations:
Check-In/Check-Out: Oversee the check-in and check-out processes to ensure a seamless guest experience.
Special Requests: Handle special requests and accommodations, ensuring guest satisfaction.
Feedback Management: Collect and act on guest feedback to improve services and address concerns.
Marketing and Sales:
Promotions: Develop and implement marketing strategies to attract guests.
Online Presence: Manage the lodge's online presence, including the website and social media platforms.
Partnerships: Build and maintain relationships with travel agents, local businesses, and other partners.
Compliance and Safety:
Regulations: Ensure compliance with health, safety, and other regulatory requirements.
Emergency Procedures: Develop and implement emergency procedures and ensure staff are trained.
Insurance: Oversee insurance policies and ensure adequate coverage for the lodge.
Inventory and Supplies:
Procurement: Manage inventory and procure necessary supplies for the lodge's operations.
Cost Control: Monitor and control costs associated with supplies and inventory.
Strategic Planning:
Development: Contribute to strategic planning and development of the lodge's long-term goals.
Innovation: Identify opportunities for improvement and innovation in lodge operations.
Community Engagement:
Local Involvement: Engage with the local community and participate in local events.
Sustainability: Implement and promote sustainable practices within the lodge.
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