Area/Location: HoedspruitSummery:Lodge Anchor is the primary point of contact for guests and ensuring they have a welcoming and enjoyable experience throughout their stay, they provide information and assistance to guests regarding local attractions and activities, they ensure smooth operations between different departments, such as housekeeping, food and beverage, and activities.Qualifications & Requirements:The core function of the lodge anchor is to host the guest and manage all aspects of their stay to maximize guest delightValid RSA Driver's LicenseProficient in Office Suite and EmailExceptional Guest Relations skillsAbility to manage staffUnderstanding and ability to manage the different departmentsAbility to plan ahead and problem solveFinancial experience in budget control, stock takes and stock controlExperience:Minimum 2 years experience in a Big 5 reserve and 4 star lodge necessaryResRequest experience will be beneficialResponsibilitiesMeticulous in all aspects of managing the lodgeManaging, Overseeing Staff with the General ManagerStaff training and developmentAssisting the marketing manager to get content for social mediaHosting DutiesAllocation of Airport TransfersLittle paws programAssistance around the lodge in other departments if neededReporting to General Manager, Group Operations Manager(s) and Head OfficeFinancialStock control and stock takesMaintain the correct allocations of expendituresRooms DivisionManage the housekeeping and front office departments in conjunction with your HOD and General ManagerEnsure the lodge maintains the required standards aestheticallyFood and Beverage and KitchenEnsure costs are maintained as per the required standardAssist with Events planning and executionAssist with menu planning and cost controlAttributesMature and responsibleWell spoken, well-groomed and presentableStrong leadership capabilitiesPositive attitude and approach toward team workHands on approach towards the guest experienceAbility take initiative and problem solveExcellent guest interaction skillsPassionate and pro-active towards